SIM Cards

Mandatory SIM Card Registration

Under the Polish Anti-Terrorism Act, every SIM card—whether prepaid or subscription-based—must be registered with the service provider before it can be activated. It is legally impossible to use an anonymous SIM card in Poland. This requirement applies to all users, including tourists and short-term residents.

Required Documentation for Foreigners

The documents required for registration depend on the individual's citizenship and the type of identification they hold:

• EU/EFTA Citizens: A valid national ID card or passport.
• Non-EU/EFTA Citizens: A valid passport or a Polish residence card (Karta Pobytu).

A PESEL number is not mandatory for registering a prepaid SIM card, but it is often required for postpaid (subscription) contracts. As of January 1, 2026, while many administrative processes have moved to in-person requirements, SIM card registration can still be completed at numerous retail points, provided the physical ID document is presented for verification.

Major Mobile Network Operators (MNOs)

Poland is served by four primary infrastructure-based operators, each offering comprehensive nationwide coverage. While coverage in urban areas is nearly universal, rural 5G availability varies by provider.

In addition to the main operators, there are dozens of Mobile Virtual Network Operators (MVNOs) such as nju mobile, Heyah, Virgin Mobile, and Mobile Vikings. These providers use the infrastructure of the major MNOs but often offer more flexible or budget-oriented plans.

Types of Mobile Plans

Residents in Poland generally choose between three models of mobile service. The choice depends on the length of stay and the level of administrative commitment the user is willing to undertake.

1. Prepaid (na kartę)

Prepaid plans require no long-term contract and are the easiest for newcomers to obtain. After purchasing a starter pack (usually 5–10 PLN) and registering it, the user "tops up" the balance as needed. Most providers offer monthly recurring packages (approx. 30–50 PLN) that include unlimited calls/SMS and high data allowances (75 GB to 200 GB).

2. Postpaid Subscription (abonament)

Subscription plans typically involve a 12- or 24-month commitment. These plans often offer the lowest rates for high-volume data and may include subsidized hardware (smartphones). However, they require a credit check, a Polish bank account, and usually a PESEL number, making them less accessible for those who have just arrived in the country.

3. App-Based Subscriptions (e.g., Orange Flex)

This hybrid model combines the flexibility of prepaid with the convenience of a subscription. Users manage everything through a mobile app, link a payment card for automatic billing, and can cancel at any time. This model is highly popular among foreigners as it allows for instant eSIM activation and easy plan adjustments.

Practical Handling and Activation

Where to Buy and Register

SIM cards (starters) can be purchased at:

• Branded operator stores (salony).
• Post offices (Poczta Polska).
• Convenience stores and kiosks (e.g., Żabka, Ruch, Relay).
• Supermarkets and electronics retailers.

Registration must happen at the point of sale. The clerk will scan the ID or manually enter the document details into the operator's system. Activation usually occurs within minutes of registration.

eSIM Technology

As of 2026, eSIM support is standard across all four major networks. This allows users with compatible devices to download a digital SIM profile without visiting a store. For many app-based services, identity verification is conducted via "selfie" biometrics or through the "Trusted Profile" (Profil Zaufany) system.

EU Roaming and Fair Use Policy

Polish SIM cards fall under the EU's "Roam Like at Home" regulations. This means that calls and SMS within the EU/EEA are typically charged at domestic rates. However, data usage is subject to a "Fair Use Policy" (FUP). The amount of data available for use abroad is significantly smaller than the domestic allowance and is calculated based on the monthly plan price. If a user spends more than four months abroad with a Polish SIM, operators may apply surcharges.

Limitations and Uncertainties

While mobile data is abundant, most "unlimited" plans in Poland are subject to a speed cap after a certain threshold (e.g., 100 GB or 200 GB) or are restricted to specific technologies like 5G. Furthermore, calling international numbers outside the EU (e.g., to the USA, India, or Ukraine) is not included in standard bundles and requires additional credits or specific international calling packages.

Official Resources

For official information on telecommunications law and consumer rights, consult the following agencies:

• Office of Electronic Communications (UKE)
• Office of Competition and Consumer Protection (UOKiK)
• Orange Polska - Information for Foreigners